How to request a refund
Email support@tshirtdesign.io within the applicable period using the email connected to your account. Include the Creem order or invoice number, purchase date and a short explanation. We normally acknowledge requests within two business days.
First subscription payment
You may request a refund within 14 days of your first Pro or Creator payment if you have not downloaded a high-resolution generated file or catalog product and have used no more than two paid generation credits. This trial protection does not apply to abusive, duplicate or repeatedly created accounts.
Subscription renewals
You can cancel future renewals at any time through the billing portal. If an unintended renewal occurs, contact us within 48 hours. Renewal refunds are considered when paid-period credits and downloads have not been used. Canceling after that window normally stops the next charge without refunding the current period.
One-time digital products
A one-time design or collection may be refunded within 14 days only if its licensed files have not been downloaded. After a file is downloaded, the sale is normally final because digital access cannot be returned. We will still refund duplicate charges, material file defects we cannot correct, and purchases where law requires a refund.
Service failure
If a paid feature is materially unavailable and we cannot restore it within a reasonable period, contact support with details. Depending on the impact, we may replace the file, restore credits, extend access or approve a full or partial refund.
Processing and access
Approved refunds are submitted through Creem to the original payment method. Bank processing time varies. Related licenses, download entitlements, plan access and unused credits may be revoked when a full refund is issued.
Fraud, abuse and statutory rights
We may refuse requests involving fraud, policy abuse, chargeback misuse or substantial consumption of the digital service, except where applicable law requires otherwise. Nothing in this policy limits mandatory consumer rights in your country.